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(OSD Student Handbook. Version 20000901 with 20040812-Revised "peer mentor", asetton e-mail and USD to DSU)
University of California, Los Angeles
Office for Students with Disabilities
Murphy Hall A255
(310) 825-9656 FAX
(310) 206-6083 TTY
A242 Murphy Hall
Welcome to the Office for Students with Disabilities (OSD)! Our services are designed to meet the unique educational needs of regularly enrolled students with documented permanent and temporary disabilities* . The philosophy and mission of the program is to encourage independence, assist students in realizing their academic potential, and to facilitate the elimination of physical, programmatic, and attitudinal barriers. The OSD staff is here to assist you in meeting your educational challenges successfully.
*A "person with a disability" includes "any person who has a physical or mental impairment which substantially limits one or more major life activities, such as performing manual tasks, walking, seeing, hearing, speaking, breathing, and learning."
HOW TO ACCESS OSD
To register with OSD, students need to make an appointment with an appropriate coordinator. If you have a learning disability, attention deficit/hyperactivity disorder (ADHD), acquired brain injury or a psychological disability, you must make an appointment with one of our Learning Disabilities Specialists. Students who are deaf or hard of hearing must meet with the program coordinator. Students with physical, visual or health-related disabilities need to make an appointment with a program or service coordinator, as appropriate. If you are requesting only mobility services (campus van transportation or parking), ask to meet with the Assistant Director, Relations and Services.
At the initial meeting, students are required to complete an intake form and to present current documentation of their disability. This will assist in the determination of eligibility for specific services.
The OSD is a campus resource that assists the faculty and the University in meeting academic accommodations mandated by Federal and State law and University policy. When you initiate a request for academic support services, it is our responsibility to evaluate your documentation to determine how the disability impairs your academic performance. Services and accommodations are then provided to compensate for the limitation that is described in the documentation. Services, which are free of charge, will then be arranged in the most timely manner possible.
It is the responsibility of OSD to maintain the confidentiality of students registered with our office. Should faculty, university staff or service providers (e.g. notetakers) inquire about the nature of your disability, we will only respond with your permission.
OSD coordinators will also assist students to advocate to their professors, and academic and campus departments. In some cases, this might mean interfacing with faculty and departments (e.g. financial aid, academic counselors) on behalf of students.
It is a student’s responsibility to meet with a program or service coordinator so that eligibility for services can be determined. Being eligible for services is the first step in getting the accommodations that you need to be successful at UCLA. To initiate your service delivery each quarter, you must complete the appropriate service request form (e.g. proctoring, notetaking, readers, etc.) in a timely manner. You can obtain the necessary form from your service coordinator.
OSD recommends that all students meet with their professors. It is important to be able to explain to your professors what you need, why you need it and how your needs will be met. Therefore, it is essential that you be both knowledgeable and comfortable in discussing your disability. Your service coordinator will be happy to meet with you and make suggestions on your approach.
If you are requesting an academic service that requires faculty involvement (e.g. proctoring), OSD requires that you meet with your professors during the first two or three weeks of the quarter. At that time, you will provide each professor with a copy of a letter from OSD explaining your need for that service. Of course, students must meet the same course and program requirements as all other students.
You will find that most, if not all, professors will be very helpful and responsive to your needs. They are also legally responsible to provide you with equal access to an education. If, however, you find that you are not receiving appropriate accommodations, you should immediately contact your service coordinator or other OSD staff.
PROGRAMS AND SERVICES
Academic support services are designed to provide equal access to the educational program. Each service must be approved by the OSD coordinator and can be accessed by completing the appropriate service request form. Service guideline information is available at OSD, and at our web site: http://www.osd.ucla.edu
The Learning Disabilities Program
Students with learning disabilities have processing disorders which affect the manner in which they take in information, organize it, retain it and express the knowledge and understanding which they have. Although students with learning
disabilities at UCLA have intellectual abilities comparable to all other students, they may have serious deficits in reading, spelling, written expression, and/or quantitative reasoning.
Students with attention deficit/hyperactivity disorder (ADHD) may have difficulty with concentration and attention, while students with acquired brain injuries may have difficulties with memory and conceptualization in specific areas.
Accommodations are based on each student's documentation. This is a written report describing the results of psycho-educational testing, or, in some cases, a medical report. Students must make an appointment with one of our learning disabilities specialists as early as possible in the quarter to determine appropriate accommodations and to prepare letters to professors. The learning disabilities specialists, upon request, meet with students individually to help them develop specific learning strategies, such as time management or reading improvement. The Learning Disabilities Program also has an active peer mentor opportunities, workshops, and monthly support group meetings.
Mobility Assistance Program
Students may need assistance in getting to and from campus locations. Students with permanent and temporary mobility impairments can arrange for on-campus van service to assist them in traveling around campus and to adjacent residential areas. Proximate parking, when appropriate, can be arranged. Students with visual impairments can request orientation and mobility assistance.
Deaf and Hard of Hearing Program
In order to have access to classroom information, deaf students, typically, receive real-time captioning or sign language interpreters and notetakers. Students who are hard of hearing may receive assistive listening devices and notetakers. Deaf and hard of hearing students may qualify to have extended time for exams. The coordinator works closely with faculty to orient them about how these services function.
A student may need alternative test-taking conditions to accommodate their disability. Examples may include extended time to complete exams, a computer for essay exam writing formats, large print, Braille, or quiet testing areas. Test arrangements can be made by the faculty or by the OSD. The alternative testing arrangements allows students to perform closer to their knowledge and ability and does not, in any way, compromise the testing process. Naturally, the content of the exam is not altered.
Students with disabilities, such as those with sensory, manual dexterity or auditory processing deficits, may require notetaking assistance to compensate for their specific disability. Notetakers are not a substitute for attending classes; you are still expected to attend classes on a regular basis. If you fail to attend class for a reason not related to your disability, your notetaking might be interrupted or withdrawn. You will then need to meet with your service coordinator to reassess your need for the service. Students may qualify for a notetaker from the class, or a classroom assistant depending upon their documented needs.
Students may need alternative access to print material. Students with learning disabilities, visual, or other print impairment may need their required reading in alternative formats, such as Braille, audiotape or large print. Students are required to obtain books and reading materials that are already available in alternative formats, such as Recording for the Blind and Dyslexic (RFBD). Your service coordinator will facilitate your membership to RFBD or approve other alternatives that may include scan-and-read workstations or readers to tape your printed materials.
Transcription assistance is available to students whose disability-based needs cannot be met by their independent use of such technology as "Dragon Dictate" or other voice activated systems. OSD can provide a transcriber to students who need a scribe to take down handwritten dictation or typing for assignments or exams.
Library Research Assistance
The UCLA Libraries are committed to providing access to library materials, programs and services. However, should a more comprehensive and individualized approach be necessary for disability-related reasons, we can arrange for a research assistant to help you with your research.
A242 Murphy Hall
A quiet, distraction-reduced work area is provided for students with disabilities. Alternative testing and use of adaptive technology are located in the Proctoring Center, as well. A collection of up-to-date adaptive equipment and assistive computer technology is available for student use upon referral.
In addition to the adaptive technology located in the Proctoring Center, OSD works closely with, and refers students to UCLA's Disabilities and Computing Program (DCP). DCP evaluates students' disability-related needs, makes recommendations for appropriate technology and trains students in the use of the technology. DCP also pilots and evaluates cutting-edge adaptive technology.
OSD also assists students by facilitating priority enrollment, registration assistance, housing assistance, and referrals to other campus resources. In addition, we provide accommodations for degree-related internships and off-campus field experiences.
How to Resolve Service Delivery Problems
It is fair to say that even with the best efforts of everyone involved with your service delivery at UCLA, a problem
may occur. If this should happen, we strongly encourage you to let us know so that we can work together to solve the
problem as quickly as possible. Experience has shown us that many times a problem arises because of a
misunderstanding or miscommunication; therefore, clarification can be a quick and effective solution. We can help to
resolve problems you may have with your service providers, professors, TA's or Departments. It is often best to
discuss the issue with the person involved first, and if a satisfactory resolution cannot be reached, to then appeal
to the person's supervisor or department chair. However, we can assist you with making this determination and should
we be unable to resolve the problem in the OSD, we will refer you to appropriate on-campus resources that can help.
For any issue or problem, you will be treated with respect, receive a timely response to your inquiries, and will
have your issues dealt with in a confidential manner (if so requested). Retaliation in any form against persons who
file complaints is prohibited by disability-related law and University policy. We encourage you to bring up any
issues or problems as soon as possible, give clear and detailed information and be respectful of those people with
whom you are working.
The Americans with Disabilities Act (ADA) requires the University to adopt and publish procedures to resolve
problems regarding access to the educational program for persons with disabilities. An individual who believes he or
she has been discriminated against on the basis of disability should contact UCLA ADA/504 Compliance Officer, Monroe
Gorden at (310) 825-1514, or via email at firstname.lastname@example.org. If
you wish to know more about your rights as a disabled person under Federal and State law and University policy, OSD
can refer you to the appropriate entity.
If you would like this document in an alternative format, please contact the OSD.
Welcome to the OSD and the UCLA Community!
Other Campus Resources
All phone numbers are area code 310.
ADA & 504 Compliance Office
A-239 Murphy Hall
Chancellor’s Advisory Committee on Disability (CACD)
Contact the ADA & 504 Compliance Office:
A-239 Murphy Hall 825-2242 (voice)
Disabled Student Union (DSU)
308 Kerckhoff Hall
Disabilities and Computing Program (DCP)
4909 Math Sciences Bldg
Medical Center Deaf Services Program
Student Psychological Services (SPS)
John Wooden Center West
(SPS Entrance faces the Intramural Field)
221 Westwood Plaza
University Extension Disabled Student Services
214 UNEX Building